Principles of Customer Service

This one day course is for anyone who deals with others and introduces the concept that everybody is a customer. One of the biggest areas of conflict we face on a daily basis comes through poor customer service and everybody can reduce the stress of conflict by understanding what good customer service is, how it is implemented and the effect it has on the receiver.

Style:
The day is interactive interspersed with real life examples from both the Public Health and commercial sectors.

Learning Outcomes:

• A clear understanding of the principles of Customer Service
• How customer service differs between different organisations
• The importance of and ways of communicating with customers
• Identifying customer needs and expectations

Course delivered by: Kap Varma

If you would like any further information please contact Marion Deacon on marion.deacon@phast.org.uk

NOTE – PRICE INCLUDES VAT